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Help Desk Technician 1 - 2 vacancies | State of Illinois Office of the Illinois Courts

Help Desk Technician 1 - 2 vacancies

Vacancy Announcement

  • Location
    Springfield, Illinois
  • Office
    Office of Statewide Pretrial Services (OSPS)
  • Posted Date
    11/27/24
  • Closing Date
    This position will remain open until filled. However, those individuals submitting materials by December 11, 2024 will be given first consideration.
  • Benefits
    An attractive judicial branch benefits package is offered, including pension, medical, dental, vision and life insurance, as well as deferred compensation and generous leave time.
  • Salary
    $62,355 – $78,991; starting salary commensurate with experience

The Office of Statewide Pretrial Services’ (OSPS or Office) is a statewide office that provides pretrial services under the Pretrial Services Act, 725 ILCS 185. The Office’s mission is to assist in the administration of justice and promote community safety by ensuring fairness and equality in the pretrial process. OSPS prepares pretrial investigation reports for the courts and supervises individuals released from custody as directed by the court.

ESSENTIAL DUTIES: The Help Desk Technician 1 resolves IT issues, answers questions and diagnoses technology issues for all Office of Statewide Pretrial Services (OSPS) users. The Help Desk Technician 1 works under general supervision of the Chief Information Officer within the Information Technology Division.

FUNCTIONS INCLUDE:

  • Provide a central point of contact to resolving IT issues for all Office of Statewide Pretrial Services (OSPS) users.
  • Provides front line support, answering questions, problem resolution and diagnosis of technical issues
  • Coordinates with other technical staff for resolutions and routes higher level problems for proper resolution
  • Onboard all new OSPS staff and assist with the creation and training activities for OSPS users related to IT equipment, mobile devices, telephones, and services.
  • Plans and coordinates the training of OSPS personnel in the use of computers, mobile devices, and IT equipment and software products.
  • Responsible for tracking, recording, and reporting on all OSPS assets and property control records, including computers, IT equipment, mobile devices, software and telecommunication equipment.
  • Participate in on-call rotation.
  • Performs other duties as assigned.

Minimum Qualifications:

  1. An Associate’s Degree in Information Technology, Management Information Systems, Computer Science or a related discipline from an accredited university or 4 years equivalent work experience in related field.
  2. Two years of progressively responsible work experience in a public or private organization.
  3. One year of experience providing remote software support or customer service.
  4. A valid Illinois Driver’s License, safe driving record and proof of automobile insurance to operate a personal vehicle on state business, as well as maintain a safe driving record.
  5. Proficient in the use of Microsoft Office products (i.e., Word, Excel, Access, PowerPoint, Outlook).

Preferred Qualifications:

  1. A Bachelor’s Degree in Information Technology, Management Information Systems, Computer Science or a related field.
  2. Two years of experience with computer hardware and software, troubleshooting techniques and Windows operating systems, and networking concepts.
  3. Three years of progressively responsible experience in a public or private organization.
  4. CompTIA A+ certification.

PHYSICAL REQUIREMENTS:

  • Ability to sit for extended time periods.
  • Professional office working environment requiring telephone usage and ability to process written documents.
  • Ability to travel, mostly within Illinois, including overnight stays, as required.

HOW To apply:

Interested individuals should submit a resume through the form below.

https://app.smartsheet.com/b/form/cfdfd666f464473185cdbbd0a5b7b361

A judicial branch application is not required to apply, but it will be required before final hiring decisions are made. The application can be downloaded from the Illinois Courts website:

https://ilcourtsaudio.blob.core.windows.net/antilles-resources/resources/b0377255-a5e8-4c75-af0b-65925622d97b/Judicial%20Branch%20Employment%20Application.pdf

This position will remain open until filled. However, those individuals submitting materials by December 11, 2024 will be given first consideration.

Any questions about this position or the application process can also be submitted via email at the following address: pretrialservices@illinoiscourts.gov.

EQUAL OPPORTUNITY EMPLOYER

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